Refund policy – Relocation Nation Moving and Storage
It has been disclosed to you that once your payment is processed with Relocation Nation Moving and Storage, we will immediately have our dispatch department initiate the process of locating a licensed and insured carrier to transport your household goods. Once a carrier is assigned to your move, services on behalf of Relocation Nation Moving and Storage will be considered “services rendered”, and the deposit is non-refundable.
If a cancellation is made 48 hours after your original booking date, the deposit is non-refundable, but we are able to hold your deposit toward a future move within a 12-month period from the date of your original move. If services are cancelled within five (5) business days of the original scheduled pick-up date, it is considered a late cancellation and the deposit will be non- refundable. If a move is cancelled within a 48-hour period from the original time of booking and signing the agreement with Relocation Nation Moving and Storage, the deposit shall be refunded in full minus 10% due to processing fees.